Once you’ve placed your Natv order, you’ll receive a confirmation email from us to let you know it’s been received. When your order is on its way, we will send you an email with your tracking number. Use this tracking link to follow your order's journey to you!

Please keep an eye on your inbox (and junk folder, just in case). Tracking information may take up to 24 hours to appear. If you still need help, reach out to us via live chat or email at hello@natvbasics.com, and we’ll be happy to assist!

All returns sent back through our Natv returns portal using our shipping labels are fully trackable. Once your return reaches us, we’ll process it within 48 hours, and you’ll receive an email confirming it’s been completed.

Returns sent outside of our Natv returns portal, or without our provided shipping labels, are considered "manual returns" and are the tracking is the responsibility of the sender. To ensure safe delivery, we recommend using a trackable shipping method when sending manual returns, as we cannot process items that we do not receive. Once your item arrives at our facility, we’ll process it within 48 hours, and you’ll receive a confirmation email when it’s completed.

Undies are probably the only type of apparel that, we can all agree, don't really work in a try-before-you-buy scenario. Surely, we all sleep better at night knowing our delicates haven’t been getting intimate with anyone else’s bits before we wear them! So, what’s the dealio when it comes to returns and exchanges for underwear? Well, when it comes to complying with Australian Consumer Law, we of course offer replacements/refunds for faulty garments. However returns and exchanges will not be provided on the following types of merchandise, except in accordance with Australian Consumer Law: All underwear briefs.

Any items marked as ‘final sale’ or any 'sale item’ including any sales and promotional offers are not eligible for return or exchange unless they are deemed faulty.

We’d actually much rather you didn’t need or want to return a nat’v product in the first place. So, if you’re feeling a little undecided about cut, colour or size, let’s have a chat before you order and make sure you get your perfect undies from the start - think of all the carbon emissions we’ll save posting knickers back and forth to each other! We can offer you a store credit or a refund, provided that the request is made using our Return Portal; the request is made within 30 days of purchase; that you provide satisfactory proof of purchase (upon request from Nat’v basics);the merchandise is in saleable condition (that is, the item is unworn, unwashed and unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and the item is not an Excluded Items as specified above. PLEASE NOTE, ITEMS PURCHASED DURING A SALE PERIOD ARE NOT ELIGIBLE FOR RETURN.

IF YOUR CHANGE OF MIND RETURN DOES NOT MEET THE ABOVE CRITERIA YOUR ITEMS WILL BE SHIPPED BACK TO YOU. 

In the case of a faulty garment, first and foremost, we’re super sorry for letting a rogue pair of substandard undies escape our quality control! Please note, faulty items will be noticed within the first 30 days. After 30 days we will NOT replace the item as we cannot be held responsible for the care of them after they have left our hands. Please follow all care instructions and if within 30 days, please get in touch so we can organise an immediate replacement sent to you free of charge. *We are unable to provide refunds for faulty items. However, we would be more than happy to organise an immediate replacement.*

If you are returning items you can select from either a refund (to original payment method), or a free return for 100% store credit (Plus and additional $20 If you choose this option) Who doesn't love something for free, right?

Your return will need to be sent back within the 30-day time frame and meet all other returns requirements. We can offer you a exchange or refund, provided that the request is made using our Return Portal; the request is made within 30 days of purchase; that you provide satisfactory proof of purchase (upon request from Nat’v basics);the merchandise is in saleable condition (that is, the item is unworn, unwashed and unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and the item is not an Excluded Items.

If you are returning for store credit, firstly thank you! As a small business we love that you are giving us another go to wow you. We are so honoured that we’ll cover your shipping costs. So simply book your return through our Return Portal, select store credit, and we’ll send you a free shipping label. Please note the portal cannot be used for sale items or promotions.

ITEMS PURCHASED DURING A SALE OR PROMOTION ARE FINAL AND ARE NOT ELIGIBILE FOR RETURN.

Please contact service@natvbasics.com if you require any further information.

Place your order before 11 am AEST, and we’ll dispatch it the same day! Orders placed after 11 am will be shipped the following business day, unless you’ve selected a pre-order item. For specific per-order shipping timeframes, please check the product page or your shipping confirmation email.

PLEASE NOTE THAT DURING SALE PERIODS, THE TIMEFRAME FOR DISPATCH WILL BE SLIGHTLY EXTENDED.

 Ordering online is a bit like sending yourself a pressie in the future, so we know it can be eexxxccrruuucciiiattinggg waiting for it to arrive. That’s why we do everything we can to get your order hop, skipping and-a-jumping out of our warehouse and into the arms of your local postie just as fast as we can pack ‘em and ship ‘em. But once they fly the coop and head out into the big, bad world, we don’t have much control over our little darlings anymore. We raised them to be independent and to go out and seek joy in their new homes. And we entrust the carrier partner to chaperone them, speedily and safely, to your door. We’ll keep you updated with each step of the ordering process, and get you a shipping confirmation lickety-split.

We understand you would like to receive your order as quick as possible, therefore we offer a range of shipping options. We offer Parcel Post Shipping at a cost of $10.95 as well as Express Post Shipping for a cost of $14.95. We also offer FREE Domestic Standard Parcel Post Shipping if your order totals over $99.

Yes! We absolutely do! As a thank-you for your order, if your total is over $99 after any discounts or promotions have been applied, we’ll ship it to you for FREE. Enjoy your shopping, and thank you for choosing us!

Yes! We offer shipping both domestically and internationally, so no matter where you are, we can deliver right to your door. Thank you for shopping with us worldwide!

Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don't have any control over these charges, we can't cover them for you.

Finding your perfect fit based on your measurements is easy but there are a few things to consider when selecting your size. Firstly, do you prefer a firm or loose fit?

Understanding how you prefer underwear to sit is crucial for selecting your comfiest fit. Secondly, is the style/pattern you selected suited to your body shape?

Please refer to our online size guide and if you need a little more help, please use the chat box below or email us, we are here to help! service@natvbasics.com

We happily accept all Major cards (Including American Express), PayPal, Union Pay, ShopPay, Apple Pay, Google Pay as well as AfterPay!

Yes! We gladly accept both gift cards and store credit, so you can easily use them toward your purchase.

Yes! We offer installment payments through Afterpay.

Just a friendly reminder that our sale items are already packed with incredible savings, so additional discounts or rewards won’t apply here. But don’t worry—there are plenty of fantastic deals ready to be snapped up. Happy shopping!

• No Free Exchanges: Sale items do not include free exchanges. If an exchange is needed, the return postage will be at the purchaser’s expense. Exchanges allowed for bodysuits and crops if in their original condition. 
• No returns or exchanges on all underwear briefs and face masks unless there’s a fault (as per Australian Consumer Law).

Final Sale Items: Sale items are final and not eligible for refunds.

With discounts as high as 80% off, Sale Periods have brought an incredible rush of orders! Our team works tirelessly to pack and ship everything, but please bear with us if things take a bit longer than usual. Patience is key—trust us, these deals are worth it! 

If your shipping confirmation doesn’t arrive right away, don’t worry; your order is in the queue and will be on its way soon. Thank you for your patience, and happy shopping!

• Due to the high volume of orders, no changes can be made once an order is placed. If an error is made, the order will need to be sent back for adjustments once received.

Yes, you can easily purchase a gift card online through our website. Simply visit the gift card section, choose your amount, and proceed to checkout!

To redeem your gift card, simply enter the gift card code in the "Apply Discount" section at checkout. The value will be applied to your order total.

Please reach out to us via chat or email service@futurefactions.com and we will be more than happy to resend it through to you.