EASY RETURNS & EXCHANGES

Sales and Promotions

Hey there savvy shoppers! Just a friendly reminder: sale items are already packed with value, so additional discounts or rewards can’t be applied. But don’t worry—there are still plenty of amazing deals to grab. Happy shopping!

Sale Period Terms & Conditions

  • Terms and conditions apply. Not valid with any other rewards or offers.
  • Discounts do not apply to items already on sale.
  • May exclude bundles and gift vouchers.
  • No free exchanges for sale items.

Please note: Sale items are final and cannot be returned or exchanged unless they are faulty.

Returns and Exchanges Policy

Our Returns Policy applies to all purchases made on our website. By using our website, you agree to comply with all terms outlined in this policy.

To process a return for a faulty garment, please email service@natvbasics.com.

Excluded Items

For hygiene reasons, the following items cannot be returned or exchanged unless faulty:

  • Underwear briefs
  • Face masks

Additionally, items marked as ‘final sale’ or purchased during sales or promotional offers are not eligible for returns or exchanges unless they are faulty.

Change of Mind Returns

We aim to ensure you love your Natv Basics purchase. If you’re unsure about size, style, or fit, reach out to us before placing your order to avoid unnecessary returns.

If you do need to return an item for change of mind, we can offer a store credit or refund if:

  • The request is made within 30 days of purchase through our Returns Portal.
  • Proof of purchase is provided upon request.
  • The item is in saleable condition (unworn, unwashed, and unused, with all original tags and packaging intact).
  • The item is not listed as an excluded item above.

If the return does not meet these criteria, the items will be shipped back to you at your expense.

Faulty Items

We sincerely apologise if you’ve received a faulty garment—this is not the standard we strive for!

What to do:

  • Faulty items must be reported within 30 days of purchase. After 30 days, we are unable to replace items as we cannot guarantee proper care after they leave our hands.
  • Email service@natvbasics.com with details and photos of the issue.

Resolution:

  • We will promptly organise a replacement free of charge.
  • If a replacement is not suitable, a refund will be provided to your original payment method in compliance with Australian Consumer Law.

Customer Exchanges and Refunds

For eligible returns, you can choose from:

  • A refund to your original payment method (minus return shipping costs).
  • Store credit with free return shipping covered by us.

To qualify:

  • Submit your return through our Returns Portal within 30 days of purchase.
  • Provide proof of purchase.
  • Ensure the item is in saleable condition (unworn, unwashed, and unused, with all original packaging and tags intact).
  • The item is not an excluded item listed above.

Refunds:

  • For refunds to the original payment method, a $10.95 return fee applies for Australian orders and $40.00 AUD for international orders.

Store Credit Returns:

  • Select store credit in the Returns Portal, and we’ll provide a free shipping label.

Promotions and Gift with Purchase

  • Items purchased during promotions or with a gift are subject to standard return and exchange policies unless faulty.
  • The customer is responsible for all postage costs related to promotional items or gifts.

Need Help?

If you have any questions or require assistance, please contact us:

We’re here to help and love hearing from you!