Sales and Promotions 

Hey there savvy shoppers! Just a heads-up: our sale goodies are already bursting with savings, so unfortunately, no additional discounts or rewards can tag along for the ride. But don't fret! There are still plenty of fantastic deals waiting to be snapped up. Happy shopping!

Sale Period T&C's

*Terms and conditions apply. Not valid with any other rewards or offers. *Discount does not apply to items already on sale. *May Exclude bundles and gift vouchers. *No free exchanges. 

Please note that returns cannot be made on any sale items. 

Our Returns Policy (Returns Policy) applies to all purchases made on our Website. When on our Website you agree to comply with all Terms when accessing or using our Services, including this Returns Policy.

To process a return for a faulty garment, please email service@natvbasics.com

Excluded Items

Undies and face masks are probably the two types of apparel that, we can all agree, don't really work in a try-before-you-buy scenario. Surely, we all sleep better at night knowing our delicates haven’t been getting intimate with anyone else’s bits before we wear them!

So, what’s the dealio when it comes to returns and exchanges for underwear? Well, when it comes to complying with Australian Consumer Law, we of course offer replacements/refunds for faulty garments. However returns and exchanges will not be provided on the following types of merchandise, except in accordance with Australian Consumer Law:

1. All underwear briefs
2. Any items marked as ‘final sale’ or any 'sale item including any sales and promotional offers' can’t be returned or exchanged unless they are faulty;

Change of Mind

We’d actually much rather you didn’t need or want to return a nat’v product in the first place. So, if you’re feeling a little undecided about cut, colour or size, let’s have a chat before you order and make sure you get your perfect undies from the start - think of all the carbon emissions we’ll save posting knickers back and forth to each other! 

We can offer you a store credit or a refund, provided that the request is made using our Return Portal;

1. the request is made within 30 days of purchase;
2. that you provide satisfactory proof of purchase (upon request from nat’v basics);
3. the merchandise is in saleable condition (that is, the item is unworn, unwashed and unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and
4. the item is not an Excluded Items as specified above. 

PLEASE NOTE, IF YOUR CHANGE OF MIND RETURN DOES NOT MEET THE ABOVE CRITERIA YOUR ITEMS WILL BE SHIPPED BACK TO YOU. 

Faulty Item

In the case of a faulty garment, first and foremost, we’re super sorry for letting a rogue pair of substandard undies escape our quality control! Please note, faulty items will be noticed within the first 30 days. After 30 days we will NOT replace the item as we cannot be held responsible for the care of them after they have left our hands. Please follow all care instructions, read more HERE 

If within 30 days, please get in touch so we can organise an immediate replacement sent to you free of charge. 

*We are unable to provide refunds for faulty items. However, we would be more than happy to organise an immediate replacement.*

Customer Exchanges and Refunds

If you are returning items you can select from either a refund (to original payment method), or a free return for 100% store credit. Your return will need to be sent back within the 30-day timeframe and meet all other returns requirements. Please note this doesn’t include excluded items as above. 

We can offer you a exchange or refund, provided that the request is made using our Return Portal;

1. the request is made within 30 days of purchase;
2. that you provide satisfactory proof of purchase (upon request from nat’v basics);
3. the merchandise is in saleable condition (that is, the item is unworn, unwashed and unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and
4. the item is not an Excluded Items as specified above.

PLEASE NOTE, IF YOUR CHANGE OF MIND RETURN DOES NOT MEET THE ABOVE CRITERIA YOUR ITEMS WILL BE SHIPPED BACK TO YOU. 

If you are returning for store credit, firstly thank you! As a small business we love that you are giving us another go to wow you. We are so honoured that we’ll cover your shipping costs. So simply book your return through our Return Portal, select store credit, and we’ll send you a free shipping label. 

Please note the portal cannot be used for sale items or promotions. Please contact service@natvbasics.com to get help with sale items. Shipping expenses on sale items will be at the expense of the customer. 

If you are returning for a refund (to the original payment method) you’ll need to pay the $10.95 returns fee through the returns portal for Australia Wide and $40.00 AUD for International. Your shipping label will be emailed to you shortly after that via the email address used to place the order. 

Please email hello@natvbasics.com

Promotions and Gift with Purchase

Promotions or gift with purchases, the customer will be responsible for full postage costs incurred.  

If you need to return an item outside of our policy, please note that the postage fees will be the responsibility of the customer.